Order Entering Automation
In today’s fast-paced digital age, efficiency and automation are the backbone of any successful business operation. Recognizing the need to streamline the sales entry process, WebByICPC embarked on a transformative journey to automate order entry for AT&T. Our goal was clear: transition from manual to automated processes, ensuring accuracy, speed, and productivity.
Project Information's
Client
AT&T Inc
Category
Web Automation
Date
January 14, 2023
Location
Missouri, USA
The Challenge
The primary challenge was integrating a Google Sheet used by AT&T agents to submit sales forms. Each time an agent registered a sale or order on the sheet, the system had to automatically fetch the entered information and place an order on the AT&T website, scheduling a technician visit for the customer. This manual process was not only time-consuming but also left room for human errors, leading to discrepancies and delays.
The Results
WebByICPC’s tailored automation solution dramatically enhanced AT&T’s operational efficiency. What previously took days of manual labor, entering roughly 40 sales daily, was transformed into a swift and efficient automated system capable of processing approximately 400 sales a day.
This tenfold increase in productivity not only bolstered AT&T’s sales operations but also greatly enhanced customer satisfaction. The seamless integration ensured that customers received prompt service, and agents could focus on their core tasks rather than being bogged down by manual data entry. This project stands as a testament to the transformative power of automation, and WebByICPC’s commitment to driving innovation and excellence for its clients.